Norst Balance Board Guarantee & Warranty | Risk-Free Satisfaction

 

Norst Balance Board Guarantee & Warranty

Experience the Flow, Risk-Free. Crafted to Last.

Why Choose Norst?

We stand by the quality of our Balance Boards and Accessories. Whether you’re training, meditating, or simply playing, we want you to feel confident in your purchase. That’s why we offer a unique 3-Part Protection Plan.

100-Day Satisfaction Guarantee

Try your Norst Balance Board risk-free for 100 days. Not feeling the flow? Contact us at connect@norst.co.uk for a full refund or replacement.

1-Year Warranty (Including Cork Ball & Roller)

This warranty covers manufacturing defects and failures due to reasonable use for 1 year from the date of purchase. Applies to Norst Balance Boards, Cork Ball, and Roller when purchased as part of a Starter Kit.

Affordable Refurbishment & Customisation Services

We believe in sustainability and individuality. Standard refurbishment fees start at £20. Contact us at connect@norst.co.uk to discuss repairs or to customise your board.

What Counts as Reasonable Use?

  • Regular training, balance practice, and meditation on smooth, flat surfaces.
  • Proper storage and maintenance: Keeping your board dry, clean, and safe from excessive moisture.

What’s Not Covered:

  • Intentional damage or misuse.
  • High-impact stunts or extreme use beyond intended training and meditation.
  • Prolonged water exposure or inappropriate environments.

Making a Claim, Requesting Refurbishment, or Discussing Customisation

  1. Contact us at connect@norst.co.uk or use our Customer Support Form.
  2. Provide your order number, description of the issue, and photos if applicable.
  3. We will assess your request and offer the best solution—whether it's a repair, replacement, or customisation discussion.

For all other products, please refer to our General Returns Page.